StoreCheckup Pro cancellation and refund policy

Paid purchases remain disabled pending merchant approval and the paid extension release. This policy applies when purchases become available.

Cancel renewal

Use Manage subscription in StoreCheckup to open Paddle's secure customer portal. Canceling at the next renewal leaves access available until the end of the current paid period. Uninstalling or disconnecting the extension does not cancel billing.

Request a refund

Contact support@agenticecom.net from the email used at checkout, or use the support route on your Paddle receipt. Include the transaction reference and describe the problem. Do not email card details or your private recovery file. Paddle's buyer terms and applicable consumer rights govern refund eligibility. We will help investigate duplicate charges, access failures and product problems; we do not promise an automatic refund for every request.

After a refund

A fully refunded charge for the current paid period stops fresh Pro licence issuance for that period. A partial goodwill refund does not by itself end paid access. Refunding an older period does not permanently prevent access for a later paid renewal. Cancelling renewals and requesting a refund are separate actions; review the renewal status in the billing portal. Previously verified offline access can remain until the licence expires, for up to 24 hours. Your locally saved audit reports remain available.

I Enterprise Ltd, trading as AgenticEcom. Company 13225768 · VAT GB372459574. Registered office: Suite 2.06b, C4di @Thedock, 31–38 Queen Street, Hull, HU1 1UU, United Kingdom. Support and privacy enquiries: support@agenticecom.net.